Find answers to the most popular questions regarding trading with GCXPrime.
GCXPrime was established in 2016 to provide a CFD trading environment (Contract for Difference). CFD trading includes FX currency pairs, stock indexes, metals and energy. GCXPrime clients can trade those CFD products Using MetaTrader 4 and MetaTrader 5 or by Web Trader. GCXPrime is a Vanuatu registered retail brokerage for the global market.
Yes. If you wish to deposit with a credit card, you need to register the card image with Shufti (the automatic authentication system) in advance from the Client Cabinet.
If your PC doesn't have a camera and you are not able to use automatic authentication, you can also email your credit card ID selfie (selfie with the credit card in your hand) to the support team.
* For security reasons, please hide the first 12 digits of the card number when taking an ID Selfie.
The refunding process is the same as a credit card, but in the case of a debit card, it will be immediately deducted from the account when used, so the refund amount will not be offset from the payment amount of the next month and will be linked to the card as it is It will be refunded to your bank account.
Even if you cancel or renew the credit / debit card used at the time of deposit, you can still withdraw to the deposit source card based on the information stored at the card company. Under the normal circumstance, we should be able to deposit your funds to the bank account that you have designated as the withdrawal account, but it could differ by each card company, so please check with your card company for details.
No, there is no charge for deposit / withdrawal with a credit (debit) card. For other withdrawals, please refer here.
If you hold open positions, you cannot transfer funds when the transfer amount is 90% or more of the effective margin. Please review the amount and try again.
If you would like a partnership as an IB (Introducing Broker), please fill out this form. If you have any questions about our IB program, please contact the partner team support@GCXPrime.live
If you have a live account with us, you can have up to 3 non expiry demo accounts.
If you wish to set the no-expiration date on your demo account, please contact us with the following information;